Refund Policy

Last updated: May 12, 2026

This Refund Policy explains how refund requests are handled for paid Mutiqo software subscriptions.

Refund Window

You may request a refund within seven days of purchase by contacting Mutiqo. Requests received outside this window may be declined unless required by applicable law or the payment provider's buyer protection rules.

How to Request a Refund

Contact support@mutiqo.com using the same email address associated with your purchase or account. Include your name, purchase email, purchase date, and a brief reason for the request so we can review it efficiently. If your purchase was processed by Lemon Squeezy, you may also request help through your Lemon Squeezy receipt or buyer support flow.

Review Process

After receiving your request, we may ask for additional information needed to verify the purchase or understand the issue. Approved refunds will be returned to the original payment method when possible.

Processing Time

Mutiqo aims to review refund requests within one week after contact. Payment settlement times depend on the payment provider, card network, bank, and region. Once approved, the refund may take several business days to appear on your statement.

Exceptions

Mutiqo may refuse refund requests involving abuse, fraud, chargeback misuse, repeated refund behavior, violation of applicable terms, or purchases made through a third party that controls its own refund process.

Legal Rights

This policy does not limit any mandatory consumer rights that may apply in your jurisdiction.